Privacy Policy

Knexgen Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

We collect information about you for two reasons:  

  1. track the contents of your shopping basket and process your order

  2. provide you with the best possible service by analysing usage trends

Knexgen Ltd under no circumstances send out unsolicited e-mails and will always give you the chance to refuse any marketing e-mail from us.

The type of information we may collect from you includes:  

Your name
Postal address
Telephone number(s)
E-mail address
Credit/debit card details

“We do not store credit card details nor do we share customer details with any 3rd parties”

We only require information that is necessary for transactions; you have the option to withhold any personal information that is not required for the transaction. Knexgen Ltd does not pass on or sell any information we hold about you to third parties. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by letter. If you find any inaccuracies we will delete or correct it promptly.

We follow the stringent rules of the Data Protection Act 1998 and we, therefore, ensure that information about you is not damaged, destroyed or disclosed to a third party without your permission. However, to uphold this you must confirm you identity before we will disclose any information to you.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to save information on your computer through a session cookie that allows us to track your user and shopping basket details.

You can usually modify your browser settings to prevent cookies being created/set, however by doing this you will not be able to order from our site.

As a Knexgen Ltd client & account holder, you have the right to delete, amend or access your personal information stored with us. This can be done within your Client area or by emailing: hello@knexgen.com for assistance.

If you have any questions about our privacy policy please contact us directly.

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